Shipping Policy

Last updated: [15 December 2025]

At smarthome99.online, we aim to deliver your orders quickly and safely.
Please read our shipping policy carefully.

1. Order Processing Time

✔ Orders are processed within 1–2 business days
✔ Orders placed on weekends or holidays will be processed on the next working day
✔ You will receive order confirmation and tracking details via email/SMS

2. Shipping Time

Estimated delivery time:

📦 Metro Cities: 3–5 business days
📦 Other Cities/Towns: 5–8 business days
📦 Remote Areas: 7–10 business days

Delivery time may vary due to courier delays, weather, or public holidays.

3. Shipping Charges

✔ Free shipping on selected products
✔ Shipping charges (if applicable) will be shown at checkout
✔ COD orders may include an additional handling fee

4. Cash on Delivery (COD)

✔ COD is available on selected pin codes
✔ Orders may be verified before dispatch
✔ We reserve the right to cancel COD orders if verification fails

5. Order Tracking

Once your order is shipped:

📩 You will receive a tracking link
You can track your order status anytime.

6. Delivery Issues

If:

✔ Order is delayed
✔ Package is damaged
✔ Wrong item delivered

Please contact us within 24 hours of delivery with photos/video.

7. Undelivered / Returned Orders

Orders may be returned if:

❌ Customer not available
❌ Wrong address provided
❌ COD order refused

In such cases:

✔ Re-shipping charges may apply
✔ Refunds (if any) will be processed after deduction of shipping fees

8. Address Accuracy

Please ensure:

✔ Correct name
✔ Complete address
✔ Valid phone number

We are not responsible for delivery failure due to incorrect details.

9. International Shipping

❌ Currently, we do not offer international shipping
✔ Only within India

10. Policy Updates

smarthome99.online reserves the right to modify this policy anytime.

11. Contact Us

For shipping-related queries:

Store Name: smarthome99.online
📧 Email: [Your Email]
📞 Phone: [Your Contact Number]
📍 Address: [Your Business Address]

✔ This policy is:

  • Shopify compliant

  • COD + prepaid orders covered

  • Customer-friendly