Refund Policy

Last updated: [15 December 2025]

At smarthome99.online, customer satisfaction is our priority.
Please read this policy carefully to understand our return and refund process.

1. Return Eligibility

You may request a return if:

✔ The product is damaged
✔ You received the wrong product
✔ The product has a manufacturing defect
✔ Any item is missing

📌 Return requests must be raised within 7 days of delivery.

The following items are not eligible for return:

❌ Used or opened products
❌ Hygiene products once opened
❌ Clearance or sale items
❌ Digital products

To request a return, contact us at:

📧 Email: [Your Email]

Please share:

Our support team will respond within 24–48 hours.

✔ Your request will be verified
✔ Pickup will be arranged if approved
✔ Product must be unused and in original packaging

If the product is:

✔ Damaged
✔ Defective
✔ Incorrect

We will provide a FREE replacement.

Refunds are issued when:

✔ Replacement is not possible
✔ Product is out of stock

⏳ Refund processing time: 5–7 business days

✔ Our mistake → Free return
❌ Customer reason → Customer bears shipping charges

✔ Orders can be canceled before shipping
❌ Shipped orders cannot be canceled

If your refund is delayed:

✔ Check your bank account
✔ Contact your payment provider
✔ Then contact us

Frequent returns may result in:

⚠ Account restrictions
⚠ COD orders may be disabled

smarthome99.online reserves the right to update this policy anytime.

For return & refund related queries:

Store Name: smarthome99.online
📧 Email: [Your Email]
📞 Phone: [Your Contact Number]
📍 Address: [Your Business Address]